FAQ
Spearhead Scripture is a Christian apparel and lifestyle brand built around faith, courage and action.
Our goal is simple: Wear your faith. Protect the vulnerable.
We create clothing, patches and other products designed to encourage people to live out their faith boldly while helping support organisations working to protect vulnerable people.
What does Spearhead Scripture support?
Spearhead Scripture supports organisations working to protect vulnerable people, including those fighting child exploitation and human trafficking.
Our current supported organisation is Destiny Rescue.
We believe faith should lead to action, and we want every purchase to contribute to something bigger than ourselves.
How much of my purchase is donated?
We commit 50% of our net profits to our chosen charitable causes.
We use net profit rather than simply sales revenue so that the business can cover the genuine costs of producing, fulfilling and operating the store while still making a meaningful contribution to the organisations we support.
We will continue to share updates about our impact as the business grows.
Products
Where are your products made?
Our products may be produced in Australia, the United States or another location depending on the product and where your order is being shipped.
Where possible, we use local or regional production so your order can reach you more efficiently.
Are your products made to order?
Some products are held in stock, while others are printed or produced after an order is placed.
This means processing times can vary between products.
If a product has a specific production timeframe, we'll provide that information on the product page.
What clothing brands do you use?
We select quality garments and blanks for our products, with a focus on comfort, durability and fit.
The specific garment used can vary between products. Details such as fabric composition, fit and garment brand will be provided on the relevant product page wherever possible.
How do I choose the right size?
Each clothing product includes a size guide where available.
We recommend checking the measurements against a garment you already own before ordering, particularly if you're unsure between two sizes.
Because our products may be made to order, please check the size guide carefully before purchasing.
How should I care for my clothing?
Follow the care instructions provided with your garment.
As a general rule, washing inside out on a gentle/cold cycle and avoiding excessive heat will help preserve printed designs.
Orders & Shipping
Where do you ship?
We currently ship worldwide, including Australia, the United States and other international destinations.
Where possible, orders are fulfilled from a location close to the delivery address.
How long will my order take?
Please allow approximately 2–7 business days for your order to be prepared and dispatched.
After dispatch, delivery times depend on your location and the shipping service selected.
Australian orders will generally take around 2–6 business days with standard shipping after dispatch, with express services generally taking around 1–3 business days.
International delivery times vary by destination.
For more information, see our Shipping Policy.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, the products in your order and the available delivery services.
Any applicable shipping cost will be shown before you complete your purchase.
Will my order arrive in multiple parcels?
It can.
Because different products may be produced or stored at different locations, items from the same order may occasionally arrive separately.
You may receive more than one tracking number or receive different parts of your order on different days.
You won't be charged additional shipping simply because we split your order between fulfilment locations.
Can I track my order?
Where a tracked shipping service is available, tracking information will generally be emailed to you once your order has been dispatched.
Some small items, such as certain sticker orders, may be sent using an untracked service.
Do you ship to the United States?
Yes.
Where possible, US orders are produced and fulfilled within the United States. This helps us provide faster delivery and avoid unnecessarily shipping individual orders from Australia.
Will I have to pay customs or import charges?
For international orders, customs duties, import taxes or other charges may apply depending on your country and how your order is fulfilled.
Where these charges aren't collected at checkout, they are generally the responsibility of the customer.
Returns & Problems
Can I return something if I change my mind?
Our returns policy depends on the product and how it was fulfilled.
Because some of our products are made specifically for your order, change-of-mind returns may not always be available.
Please see our Returns, Refunds & Exchanges Policy before purchasing.
Nothing in our returns policy affects your rights under applicable consumer protection laws.
What if my item arrives damaged or faulty?
We're here to help.
If your product arrives damaged, defective or has a printing/manufacturing fault, contact us as soon as possible with your order number and photographs of the issue.
We'll investigate and work with you to arrange an appropriate resolution.
What if I receive the wrong product?
Contact us with your order number and a photo of what you received.
We'll investigate the issue and arrange an appropriate solution.
What if my tracking says my order was delivered but I can't find it?
First, check around your property, any safe-drop location and with household members or neighbours.
If you still can't locate the parcel, contact us and we'll help investigate it with the carrier.
Making Changes to Your Order
Can I change or cancel my order?
Contact us as soon as possible if you need to make a change.
Some products enter production shortly after an order is placed. Once an order has entered production or has been dispatched, we may no longer be able to cancel or change it.
We'll always do our best to help.
What happens if I enter the wrong shipping address?
Please check your address carefully before placing your order.
If you've entered the wrong address, contact us immediately. We'll try to correct it before production or dispatch, but we can't guarantee that changes will be possible.
If an order has already been shipped to an incorrect address supplied by the customer, additional reshipping or replacement costs may apply.
Still Have a Question?
We're a small Australian business and we're always happy to help.
If you can't find the answer you're looking for, contact us and we'll get back to you as soon as we can.
Wear your faith. Protect the vulnerable.