Refund policy

For help with an order, email support@spearheadscripture.com.au with your order number or other proof of purchase and a description of the issue. Photos of damaged or incorrect items can help us assess the problem.

Faulty, damaged, incorrect or misdescribed items

Your rights under applicable consumer law are not limited by this policy, by a product being made to order, or by a supplier's policy.

For Australian customers, products come with consumer guarantees under the Australian Consumer Law. For a major failure, you may choose a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time. Other remedies, including compensation, may apply under the law.

Please contact us for help; you do not need to resolve the issue directly with our fulfilment provider. Where a product problem is confirmed, we will reimburse reasonable return postage costs. Keep your postage receipt.

Change of mind and size requests

We assess voluntary change-of-mind and size-exchange requests individually. Approval is not guaranteed. If we can accommodate your request, we will explain the available option, item-condition requirements and any agreed postage costs before you proceed. This discretion does not apply to remedies you are entitled to under consumer law.

Sending an item back

Contact us before posting an item so we can provide the correct return instructions. Return arrangements vary by product and fulfilment provider.

Customers outside Australia retain any mandatory rights that apply to their purchase.