Returns, Refunds & Exchanges Policy

Last updated: 31 August 2026

At Spearhead Scripture, we want you to be happy with your order. If something isn't right, please get in touch and we'll do our best to make it right.

Because some of our products are made to order, there are some differences between returning a standard item and returning a product that has been specifically produced for your order.

Nothing in this policy limits or excludes your rights under applicable consumer protection laws, including the Australian Consumer Law.

Change of Mind Returns

We accept change-of-mind returns for eligible products within 30 days of receiving your order.

To be eligible, the item must be:

• unworn;
• unwashed;
• unused;
• in its original condition; and
• in its original packaging where reasonably possible.

Change-of-mind returns are subject to the exclusions described below for made-to-order and personalised products.

Incorrect Size or Fit

We understand that getting the right size online isn't always easy.

If you've ordered the wrong size, you may request a return or exchange within 30 days of receiving your order, provided the product is eligible and meets our return conditions.

The customer is responsible for the cost of returning an item where the return is due to an incorrect size, fit or change of mind.

Before ordering, we recommend checking the size guide provided on the relevant product page.

Made-to-Order and Print-on-Demand Products

Some Spearhead Scripture products are produced specifically after an order is placed.

Because these products have been made specifically for you, change-of-mind returns or exchanges may not always be available.

If a made-to-order product is faulty, damaged, incorrectly produced or otherwise does not meet your consumer rights, please contact us and we'll work with you to resolve the issue.

Where a return or exchange is accepted for a made-to-order product, we'll provide specific instructions.

Faulty, Damaged or Misprinted Products

If your product arrives:

• damaged;
• defective;
• misprinted;
• incorrectly manufactured; or
• otherwise not of acceptable quality,

please contact us as soon as possible.

We'll ask for your order number and may request photographs showing the issue.

Depending on the circumstances, we may arrange a:

• replacement;
• repair, where appropriate; or
• refund.

Where the issue is our responsibility, you will not be required to pay return postage for the faulty or incorrectly supplied product.

Incorrect Items Received

If you receive the wrong product, size, colour or design, please contact us as soon as possible.

Please provide:

• your order number;
• a description of the problem; and
• photographs of the item received where possible.

We'll investigate and arrange an appropriate resolution.

You will not be responsible for reasonable return or replacement costs where the incorrect item was supplied by us or our fulfilment provider.

Exchanges

We are happy to offer an exchange for an eligible item where the requested replacement is available.

If the replacement product or size is unavailable, we may instead offer a refund or another appropriate solution.

For change-of-mind or sizing exchanges, the customer is responsible for the cost of returning the original item.

Sale and Discounted Products

Sale and discounted products are subject to the same applicable consumer rights as full-price products.

A product being discounted does not remove your rights where the product is faulty, defective, incorrectly described or otherwise covered by applicable consumer law.

Any special return conditions applying to a particular promotion will be clearly communicated at the time of purchase.

How to Request a Return

Before sending anything back, please contact us at:

spearheadscripture@gmail.com

Please include:

• your full name;
• order number;
• the product you wish to return;
• reason for the return; and
• photographs where relevant.

Please do not send a return to an address without first contacting us.

We'll review your request and provide the appropriate return instructions.

Return Shipping Costs

Change of mind or incorrect size

The customer is responsible for reasonable return shipping costs.

Faulty, damaged or incorrect products

Where the issue is caused by a fault, damage or an error on our part, Spearhead Scripture will cover reasonable return or replacement shipping costs.

Refunds

Once an approved return has been received and assessed, we will process any applicable refund.

Refunds will generally be issued to the original payment method used to place the order.

Your bank or payment provider may require additional time to make the funds available in your account.

Shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law or agreed by Spearhead Scripture.

Orders That Have Not Arrived

If your order has not arrived within a reasonable period after the expected delivery date, please contact us.

We'll investigate the shipment with the relevant carrier or fulfilment provider.

If an order is confirmed to have been lost in transit, we'll work with you to provide an appropriate resolution, which may include a replacement or refund.

Please see our Shipping Policy for further information.

Orders Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please first check:

• around your property;
• any safe-drop location;
• with other members of your household; and
• with neighbours where appropriate.

If you still cannot locate the parcel, contact us and we'll assist with investigating the delivery.

A replacement or refund is not automatically guaranteed where tracking confirms delivery. Each situation will be considered based on the available information and carrier investigation.

Nothing in this section limits your rights under applicable consumer law.

Incorrect Shipping Address

Customers are responsible for providing an accurate delivery address when placing an order.

If you realise you've entered an incorrect address, contact us immediately.

We'll do our best to correct it before production or dispatch, but changes cannot be guaranteed once an order has entered production or been handed to the carrier.

Where an order is returned or requires reshipping because an incorrect address was supplied by the customer, reasonable additional shipping or replacement costs may apply.

International Returns

For international customers, return shipping costs and any applicable customs, duties or import charges associated with a change-of-mind return are generally the customer's responsibility.

Where a product is faulty, damaged or incorrectly supplied, we'll work with you to determine an appropriate resolution in accordance with applicable consumer protection laws.

Australian Consumer Law

Spearhead Scripture is an Australian business and our products are covered by applicable Australian Consumer Law protections.

Our products come with consumer guarantees that cannot be excluded, restricted or modified where doing so would be unlawful.

You may be entitled to a repair, replacement, refund or other remedy where a product does not meet the guarantees required by law.

Nothing in this Returns, Refunds & Exchanges Policy is intended to remove or reduce those rights.

Contact Us

If you're unsure whether your order is eligible for a return, refund or exchange, please contact us before sending anything back.

Email: spearheadscripture@gmail.com

Please include your order number so we can help you as quickly as possible.

We're a small Australian business and genuinely want to make things right when something goes wrong.

Spearhead Scripture
Wear your faith. Protect the vulnerable.