Shipping Policy

Last updated: 28 August 2026

At Spearhead Scripture, we aim to get your order to you as quickly and reliably as possible.

Because our products may be held in stock, printed locally, or produced through one of our print-on-demand fulfilment partners, the location your order ships from can vary. Wherever possible, we fulfil orders from a location close to the customer to reduce delivery times and unnecessary international shipping.

This Shipping Policy explains how orders are processed, dispatched and delivered.

Order Processing Times

Most orders require some processing or production time before they are dispatched.

As a general guide, please allow approximately 2–7 business days for your order to be prepared and dispatched.

Some in-stock products may ship sooner, while made-to-order, print-on-demand, pre-order or high-demand products may require additional time.

Any delivery timeframe shown at checkout is an estimate and includes, or should be considered alongside, the time required to prepare your order.

During product launches, sales, public holidays or other busy periods, processing may take a little longer than usual.

Business days are Monday to Friday, excluding applicable public holidays.

Australian Shipping

Orders within Australia may be dispatched from our base in Albany, Western Australia, another Australian fulfilment location, or directly from an Australian production partner.

Australia Post is our primary carrier for orders dispatched by us within Australia, although other delivery providers may be used where appropriate.

As a general guide, once your order has been dispatched:

• Standard shipping: approximately 2–6+ business days

• Express shipping: approximately 1–3+ business days

Delivery times vary depending on the origin and destination of the parcel, particularly for regional and remote locations.

These timeframes are estimates only and begin after your order has been dispatched.

United States Shipping

Where possible, orders placed by customers in the United States will be produced and fulfilled within the United States through our fulfilment network.

Local fulfilment generally allows us to provide faster delivery and reduce the need for products to be individually shipped from Australia.

As a general guide, US orders will typically arrive approximately 3–8 business days after dispatch, depending on the fulfilment location, carrier and destination.

Some products may not be available for local US fulfilment. If this occurs, the item may be dispatched from another country and may take longer to arrive.

International Shipping

We currently accept orders from customers outside Australia and the United States.

Where possible, print-on-demand products will be produced at a fulfilment facility close to the delivery destination.

International delivery times vary considerably depending on the destination, fulfilment location, postal service and customs processes.

As a general guide, customers should allow approximately:

• New Zealand: 5–10 business days after dispatch

• United Kingdom and much of Europe: 5–12 business days after dispatch

• Canada: 5–12 business days after dispatch

• Other international destinations: approximately 7–20+ business days after dispatch

These estimates are intended as a guide only.

Certain destinations, remote locations, customs inspections or disruptions within international postal networks may result in longer delivery times.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on factors such as:

• your delivery location;

• the products ordered;

• the fulfilment location;

• package size and weight; and

• the available delivery service.

We believe this is currently the fairest approach while Spearhead Scripture operates across a combination of local stock, local printing and worldwide print-on-demand fulfilment.

From time to time, we may offer free or discounted shipping promotions or introduce free shipping above a specified order value. Any applicable offer will be clearly displayed on our website or at checkout.

Split Shipments

Because our products may be produced or stored at different locations, items within the same order may sometimes be dispatched separately.

For example, a T-shirt may be produced at one fulfilment facility while a sticker or patch is dispatched from another.

This means you may:

• receive more than one parcel;

• receive separate tracking numbers; or

• receive different parts of your order on different days.

You will not be charged additional shipping beyond the amount shown and accepted at checkout solely because we choose to split an order between fulfilment locations.

Tracking

Tracking is provided for most parcel orders wherever the selected delivery service supports it.

When tracking is available, you will generally receive your tracking details by email once the order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Certain small or low-value items, including some stickers sent using standard letter services, may be shipped without tracking.

Where an untracked shipping method applies, this may be indicated at checkout or in your shipping confirmation.

Delivery Estimates

All delivery timeframes provided by Spearhead Scripture are estimates, not guarantees.

Delivery can be affected by circumstances outside our control, including:

• carrier delays;

• severe weather;

• natural disasters;

• customs processing;

• postal network disruptions;

• peak Christmas and holiday periods;

• production delays;

• strikes or industrial action; and

• events affecting transport or international trade.

We will always do our best to assist if an order appears to be significantly delayed.

Lost or Significantly Delayed Orders

If your tracked order has not arrived within a reasonable period after its estimated delivery date, please contact Spearhead Scripture.

We may ask you to provide:

• your order number;

• your delivery address; and

• any relevant tracking information.

We will investigate the delivery with the applicable carrier or fulfilment provider.

Where an order is confirmed to have been lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please contact Spearhead Scripture directly regarding problems with your order. Customers are not expected to resolve fulfilment issues themselves with our production partners.

Orders Marked as Delivered

If your tracking information shows that your parcel has been delivered but you cannot locate it, please first:

• check around the delivery location;

• check any safe-drop locations;

• ask other members of the household;

• check with neighbours where appropriate; and

• contact the carrier using your tracking number.

If the parcel still cannot be located, contact us and we will assist you in investigating the delivery.

A replacement or refund is not automatically provided solely because tracking shows an item as delivered. Each situation will be assessed based on the available information and the outcome of the carrier investigation.

Nothing in this section limits any rights you may have under applicable consumer law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your details carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible.

We will do our best to update the address before production or dispatch, but we cannot guarantee changes once an order has entered production or been handed to a carrier.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable costs associated with:

• redirecting the parcel;

• reshipping the order; or

• producing a replacement item where the original cannot be recovered.

If the address error was caused by Spearhead Scripture, we will take responsibility for resolving the issue.

Returned-to-Sender Parcels

A parcel may be returned to us or to one of our fulfilment locations if:

• the address was incorrect or incomplete;

• delivery was refused;

• the parcel was not collected;

• the carrier could not complete delivery; or

• another delivery requirement was not met.

If the return was caused by circumstances within the customer's control, reasonable reshipping or replacement costs may apply.

We will contact you where possible to arrange the next step.

Customs, Duties and Import Taxes

Where an order crosses an international border, customs duties, import taxes, tariffs or other fees may apply.

Where these charges are not collected at checkout, they are generally the responsibility of the customer.

Spearhead Scripture does not control charges imposed by overseas customs authorities and cannot predict the amount that may be payable.

Where possible, we use local or regional fulfilment to reduce unnecessary international shipping, but local fulfilment cannot be guaranteed for every product or destination.

Customers should check their local import rules before ordering if they are unsure.

Pre-Orders and Special Releases

From time to time, Spearhead Scripture may offer pre-orders, limited releases or products with longer production times.

Where this applies, the expected processing or dispatch period will be displayed on the product page or communicated during the order process.

If a pre-order item is purchased together with an in-stock item, the products may be dispatched separately.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because some of our products are made to order, production may begin shortly after your purchase is placed.

We will always try to assist, but once an order has entered production or has been dispatched, we may no longer be able to:

• cancel the order;

• change the product or size;

• change the delivery address; or

• stop shipment.

Any rights you have under Australian Consumer Law or other applicable consumer protection laws continue to apply.

Questions About Your Delivery

If you have any questions about shipping or an existing order, please contact us through the contact details provided on our website.

Please include your order number whenever possible so we can assist you more quickly.

We are a small Australian business and will always do our best to work with you when something goes wrong.